This page lists issues we are aware of. If you are experiencing something not listed here, please contact us.
No known issues at this time.
New pairing codes could fail to redeem
Between July 18–22, some seniors pairing with a caregiver for the very first time could get an error when entering their code. Existing connections were not affected. Fixed July 22.
Delivery checkmarks may show as received while recipient is offline
The double checkmark (✓✓) indicating a message was received could occasionally appear even when the recipient's device was offline or in airplane mode. This was caused by a brief delay in detecting a lost network connection. Fixed with a more accurate delivery confirmation method.
Photos could not be sent on iOS or Android
Attempting to send a photo resulted in a "Couldn't send" error on both platforms. Fixed in the latest update.
App crashed on launch in senior mode (Android)
After updating the app, senior mode would crash immediately on launch. Fixed in a subsequent update.
Last updated: July 23, 2026